Privacy notice

What this website does

The quote tool sends the delivery brief you submit to Channel Priority by email. The website does not create a customer account, accept payment or treat an enquiry as a confirmed booking.

This website does not use advertising trackers, create user accounts or ask for payment details.

Coverage map

The coverage section loads map tiles from OpenStreetMap when you approach it. As with most externally hosted web content, the map provider may receive routine connection information such as your IP address, browser details and the requested map tiles.

The map is provided for geographic guidance only. It does not track your location and Channel Priority does not use it to identify website visitors.

Information you choose to send

If you use the quote form or email Channel Priority, the message may include contact details, collection and delivery locations, item details and operational instructions. The form uses an email delivery provider to send the request to bookings@channelpriority.co.uk and a receipt to the reply address you provide. That information is used to assess, quote, deliver and document the requested service, and to meet legal or accounting obligations where applicable.

Minimise sensitive information

• Do not send payment-card details, passwords or unnecessary personal records.
• Share door codes, access instructions and recipient details only when needed for a confirmed job.
• Do not send medical, dangerous-goods or other restricted-content details as a substitute for asking whether the load is accepted.

Delivery evidence

Where agreed for a job, evidence may include times, locations, names or references associated with collection and handover. Photos are captured only when authorised and appropriate. A location trace is not represented as proof of an item’s contents.

Retention and requests

Enquiries that do not become jobs are retained only as long as reasonably needed to answer or resolve them. Booking, delivery and accounting records may need to be retained for operational or legal reasons. To ask about information you have sent, email bookings@channelpriority.co.uk.

The hosting and email delivery providers may process routine delivery, access and security logs needed to operate and protect the website and deliver your enquiry.